1 Source Tool is committed to your satisfaction.
New Items may be returned to us within 30 days if they are in their original, unopened condition in their original packaging for a full refund. Unless the return is a result of our error or a defective item, the buyer is responsible for return shipping. Non-Defective items, including scan tools, which have been opened, used, or registered are not returnable.
Defective Items may be returned to us for a full refund (including any shipping charges) within 14 days if they are in their original condition in their original packaging. To return your product, please contact us and we will help you through the return.
Authorized returns must be sent back within 5 days of receiving authorization. Delays may result in the rejection of the return or the application of a restocking fee.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Items not in their original condition or missing any accessories will be rejected or will be subject to a restocking fee.
Refunds are issued once the return has been inspected. Refunds typically take 2-3 business days to appear on your account.